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We want to hear from you!
Phone: 833.WOWWASH (833.969.9274)
E-mail: hello@wowwash.com
You have questions. We have Answers!
Our Guest Services, Claims, and Membership department will be closed November 24th through November 26th for the Holiday weekend.
MEMBERSHIP FAQs
Visit WOW Carwash or purchase online. Select the wash you want and pay with a credit or debit card.
When you purchase an Unlimited Membership online, you’ll receive a receipt and barcode by email. Just present the barcode (print it out or keep it on your phone) along with your credit or debit card at WOW, and a team member will affix your Membership sticker to your vehicle windshield. *Please note that the credit or debit card presented at WOW when you pick up your Membership sticker will be the card used for monthly recharges.
Guests can discontinue your plans online. There is no contract or obligation and you can cancel at any time (please allow 7 days to process). No refunds will be given when discontinuing a plan. You may also email info@wowwash.com or text ‘wowcancel’ to 599-25.
An Unlimited Membership is for one vehicle and is not transferable. If you get a new vehicle, please visit WOW to get your Membership sticker updated.
You can talk with a team member at WOW or update your card information online now.
No, we are an express wash. Our tunnel does the exterior cleaning. We provide free vacuums for our Guests and there are additional products for purchase in the vending area.
With our WOW WASH, you receive everything in our SHINE WASH plus Tire Shine, Brightening Gloss, 4 Day Rain Guarantee with coupon, and an air freshener. With our SHINE, you get everything in our CLEAN WASH plus Foaming Brush Detergent, Triple Foam Polish, Clear Coat Protectant, BugGoo & our UV protectant wax. Our CLEAN WASH is a simple cleaning for light surface dust.
Our Unlimited monthly memberships can be purchased at any of our WOW locations at our Express Pay Terminal, online, or in the office with any of our Team Members. With our Unlimited memberships, you may wash at all six of our WOW locations as much as you like. A sticker is applied to your windshield. Every time you pull up, the sticker will scan, and the gate will open. You will receive the same wash every time! It must be purchased with a debit or credit card as it is conveniently set up as an automatic recharge.
All of our convenient locations are open every day from 7 am to 9 pm. Our Support Office is open Monday-Friday from 8 am to 5 pm. Holidays and system/machine issues may affect hours of operation.
We accept cash, all major credit cards, and WOW gift cards.
GUEST SERVICES FAQs
We can’t wash dually trucks or trucks with fuel tanks, loose items, or debris in the back. We can’t accommodate lifted vehicles above a 7’2” clearance. Anything with a luggage rack, ladder rack, or aftermarket parts that are not deemed to be safe are not able to wash. Tires can be no wider than 13 ½ inches.
Auto paint typically needs at least 30 days to cure before you should take it through a car wash. Consult with your body shop for curing times just to be on the safe side.
Once the integrity of windshield glass is compromised by rock chips (even very small ones), it becomes more susceptible to changes in temperature. Guests may wash their vehicle with windshield damage, cracks, or chips may expand and spread during the process. It’s always best to repair or replace a damaged windshield immediately.
Vacuums are always free for our carwash Guests!
Please head back to the location and file a claim with the management team if you have already filed a claim, a Team Member will be with you within 48 hours.
Our tunnel uses high-quality foam brushes. It will not just wash your car; it will WOW it!
At this time we recommend going to a touchless car wash in order to prevent any peeling of the wrap/vinyl
MARKETING FAQs
Please submit all advertising opportunities to the Marketing Department via email. The Marketing Department email is marketing@wowwash.com. Please do not call without a scheduled appointment made through email communication.
WOW Carwash likes to partner up with local charities to help raise funds for 501c3 non-profit groups. To submit a request for review, please click the Marketing contact below and fill out the request form. Our Marketing Department will get back to you with any questions or a decision on available options.
Absolutely! We love to work with creators in the social sphere. If you want to collaborate, please shoot over an email to marketing@wowwash.com with your proposed collaboration and we will get back to you.
Yes, you may use your coupon until 9 pm.
HR FAQs
To see our current opportunities and submit an application, please click on the Human Resources Contact below, or visit https://wowwash.isolvedhire.com/jobs/
Please allow 2-3 days for your application to be processed and reviewed. A member of the Management Team will contact you if we are interested in speaking with you more about the opportunity.
For any questions related to past employment at WOW Carwash, please send employment verification request to hr@wowwash.com.
Please reach out to the Human Resources Department for assistance. You may reach them by email at hr@wowwash.com or phone at 833.WOW.WASH (Monday-Friday 8 a.m. to 5 p.m. PST).
WOW is always looking for enthusiastic Team Members to join our Team. If that is you check out our career page at https://www.wowwash.com/join-the-team/